IT Service Provisioning
“Customer focus requires a transparent Service Catalogue.”
Nowadays, business units demand transparency from IT in what they deliver and the associated costs. To satisfy this demand, an IT department needs a good service catalogue which is customer focused. The catalogue should not be filled with technical descriptions, but with clear service descriptions which are understandable for the customers, i.e. written in the “customers language”.
METRI’s benchmark background enables METRI not only to determine what present services are delivered, but also to describe them with a customer focus. This is based on best practises METRI has come across during engagements. With this benchmark knowledge, METRI will also help you to “price” your services. A customer focussed service catalogue is not ideal for the IT department who require greater technical detail, so underlying technical IT service descriptions are also needed. METRI will assist building this IT service structure in order to improve a more transparent service delivery.
