What Clients Say
After finalising an engagement, it is METRI’s good practice to evaluate the project together with the client. In addition, we ask for a quote regarding the added value of the project for the customer organisation. Various quotes from our clients are given below.
De quotes are anonymous. If you wish to receive specific client references, please contact METRI.
Client in the Banking & Insurance sector
“Working with METRI is a positive experience. Essential knowledge and the professional benchmark itself is combined with flexibility towards the client. The service oriented benchmark approach of METRI led towards a combination of Key Performance Indications and observations, which was presented in concrete useable recommendations and made it possible to initiate savings and raise the quality of the ICT Services.”
Client in the Chemical industry
“In cooperation with METRI and our ICT supplier, we ran several benchmarks. The scope of the benchmarks concerned a great deal of our IT business. Several meetings, negotiations and the professional help of METRI eventually resulted in an acceptable result for both the client and our sourcing partner. We therefore thank our IT supplier and METRI for the excellent cooperation.”
Client in the Insurance sector
“We were looking for a benchmarking partner who was prepared to think along the same lines as us and adapt to what we asked for – there are few besides METRI prepared to do this. The project has led to an objective and integrated result, helped improve our models and enabled us to action various plans.”
Client in the Public / Governmental sector
“METRI offered us excellent insight into our costs which has enabled us to negotiate more keenly with suppliers in application development.”
Client in the Transport & Logistic sector
“METRI delivers an excellent service, combining in-depth knowledge of information systems and technology with an efficient benchmarking approach that provides very useful recommendations and delivers results quickly. We especially appreciate that METRI takes care not to weigh us down with endless inquiries and number crunching, and is sensitive in its approach to the teams being assessed.”
Client in the Food & Beverage industry
“By improving the pricing model of services to be delivered and benchmarking the forecasted costs, METRI has helped us and our supplier create a valid business case for the migration of our hosting services to a “capacity on demand” platform, thus enabling substantial savings.”
Client in the IT industry
“METRI has a unique set of skills including an excellent grasp of complex service environments, an extensive pricing database and reference material, and the ability to mediate between parties – advising us on pricing adjustments where necessary and pointing out to clients where unnecessary complexity is adding to cost. We also use METRI for our own benchmarking. Their expertise has helped us achieve more competitive efficiencies in automation, delivery and offshore sourcing and has contributed to bringing our service offerings to a new level of maturity.”
Client in the Consumer Electronics sector
“The benchmark information we received from METRI on our five different SAP environments has given us more cross-platform knowledge, improved several of our operating procedures and triggered further cost-efficiency optimisation. This in turn has resulted in a lower total cost of ownership and enabled us to provide a faster response to our internal clients’ change management requirements.”
Client in the Consumer Electronics sector
“METRI’s flexibility, professionalism and strong customer focus has made it a positive experience working with them.”
Client in the IT sector
“METRI is unique in its ability to benchmark for both the USA and Europe, enabling us to get an ´apples-to-apples´ view of cost and pricing strategies across geographies. Also, compared to others who offer more generalised market-based data, METRI brings a very specific approach and has access to fresh, recent, accurate and precise information.”
Client in the Banking & Insurance sector
“METRI helped us to move from a contract oriented and technical way of service description towards a business oriented service catalogue. In getting the expectations from the customer right and tuning the service descriptions towards more open market compliant implementations METRI was of great value to us. Thanks to METRI we will move from a static contract description towards a dynamic framework to govern the customer-provider relation.”
Client in the Food & Beverage industry
“Thanks to METRI’s methodology and METRI consultants’ skills and experience, the client could, in a record time, create and deliver a Service Catalogue to support the establishment of SLAs (Service Level Agreements) with its almost 30 Operating Companies. METRI also helped to find the right level of detail that makes the Catalogue manageable yet meaningful for our businesses. The sound financial knowledge of the METRI consultants enabled us to do a fast and smooth transition of the two old ways of working to a new flexible and agile approach. Both the Service Catalogue and the integrated Budget were delivered on time, in budget and above desired quality.”
Client in the Transport & Logistic sector
“METRI has helped to turn the disturbed relationship between the client and the supplier. Based on facts and pragmatic advice on tariffs and market conform service delivery, the relationship renewed itself to one, with a constructive cooperation.”
Client in the Energy sector
“METRI has helped the client in benchmarking her services on market conformity to her peers, not only in the utility industry but also in the financial sector. It showed where we outperformed our peers, but also where we can improve ourselves in delivering best in class services. The good thing of the benchmark is that is does not only focus on TCO, but also on items like volumes, complexity, quality and service delivery. The combination between observations and figures has given us the tangible feedback we expect from a benchmark. It’s transparency is useful in our alignment with the business.”
