IT Service Review
“Optimising the performance & cost ratio of the internal IT organisation”
The METRI IT Service
Review (ITSR) offers our clients a structured methodology for providing a baseline of IT performance. Five dimensions are used to compare performance against a peer group:
- Cost (Efficiency)
- Volumes
- Complexity
- Quality (Service Levels)
- Service Delivery (Operational activities)
Optional the processes (IT Infrastructure Library – ITIL) can be reviewed.
A comparison can be performed against Internal Service Providers (ISPs) or against External Service Providers (ESPs).
A “typical” organisation does not exist
METRI performs benchmarks and has a set of products to cover the needs of our clients. We review the requirements of our customers and match them to solutions within the METRI product portfolio.
Since a typical organisation does not exist and requirements are not always alike, a combination of services is often the answer. METRI can tailor, combine and fine-tune our products to suit.
We are able to fully satisfy our clients’ needs within their specific environment because the METRI database is compiled using our own Component Based Measurement® principle.
Benefits of the service:
- A balanced view on the IT performance, based on the dimensions cost, volumes, complexity, quality and service delivery
- Benchmark against in-house peers or external market
- Potential cost savings identified and quantified
- Recommendations given to achieve the potential savings and optimizations
Facts of the service:
- Potential savings up to 40%
- A verification on quality levels is a driver for lower costs and higher productivity
- After an IT Service Review 35 % of the clients changed the IT Infrastructure and adjusted the cost model
